3022 St. Joseph Blvd
Orleans, ON K1E 1E2
(613) 424-2222
[email protected]

Frequently Asked Questions (FAQs)

How do I get in touch with you?

Questions about products and orders can be answered by reaching out to [email protected] or by calling (613) 424-2222.

Store hours:
Monday- Thursday: 11am - 7pm
Friday-Saturday: 11am - 8pm
Sunday: 12pm - 5pm

How do I make a purchase?

During this period of COVID-19, our store is now open for online orders and curbside pick-up only.

Store hours:
Monday- Thursday: 11am - 7pm
Friday-Saturday: 11am - 8pm
Sunday: 12pm - 5pm

Step 1: Order online
Sign up or login below to view our in-store menu.

Step 2: Pay online (24/7)
We only accept Visa and Mastercard credit and debit cards at this time.

Step 3: Pick-up at the OZ store during store hours
Once your order is confirmed, simply pick-up your goods outside the store at 3022 St-Joseph Blvd., Orleans.
Visit the OZ store at 3022 St-Joseph Blvd., Orleans to talk to our friendly staff for the best products that suits your needs.

Purchasing related questions

Is Cannabis legal in Canada?

Yes, since October 17, 2018, cannabis has been legal and available for recreational use.

What cannabis products are legal in Canada?

Currently, Canada regulations only allow the sale of dried cannabis flowers in the recreational market. Medically there are cannabis extract soft gels, and edible oils. As of December 2019, new products are available such as edibles, beverages, extracts and vape pens.

Do I need to bring my ID to the store?

Yes, just like with alcohol or tobacco sales, All Canadian citizens are subject to photo identification requests while purchasing cannabis.

How much product can I order at one time?

Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction (learn more about how Health Canada defines cannabis equivalency for non-flower forms here). See our available cannabis offerings here.

Can I pick up an order for someone else?

Under the current Ontario regulations, you are not allowed to pick up an order for someone else.

What if I can’t pick up my order right away?

Please give us a call and let us know if you won’t be in for a while to pick it. It will be ready when you arrive.

I paid for two separate orders, can I pick them up at once?

You can pick up two separate orders as long as together, they do not exceed the maximum purchase limit of 30 grams of dried cannabis or equivalent. If the combined total exceeds the legal limit, you will only be able to pick up one order at a time.

Can I return items?

Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang to your receipt and we will be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll free numbers are listed on the product labels.

Returns

What is your return policy?

All of our cannabis products (flower, oils, capsules, sprays, pre-rolls, etc) are final sale.

Non-Cannabis Products: unopened and unused non-cannabis products can be returned for a refund within 14 days of delivery receipt. Refunds will be processed to the original payment method. Sale/discounted items are final sale.

How do I understand the THC and CBD content displayed on my cannabis product label?

In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So CBD and THC content are displayed on every product label in two ways.

On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet.

The second numbers are listed as “Total THC” and “Total CBD.” These figures represent the active cannabinoid levels in the cannabis when ready for consumption. Because oil and capsule products have been processed (and the cannabinoids heated already), the second and first numbers will be the same between products.

(This answer was sourced from the Ontario Cannabis Store Website.)

What’s the difference between THC and Total THC on a cannabis product label?

“THC” refers to the quantity of active cannabinoids contained in the product at the time of purchase before it is heated by vaping, smoking or cooking.

“Total THC” refers to the levels of active cannabinoids in the cannabis after it has been prepared for consumption by heating through vaping, smoking or cooking. The “Total” cannabinoid content numbers are most helpful in identifying the potential potency that the product may have when consumed.

(This answer was sourced from the Ontario Cannabis Store Website.)

Do cannabis products have an expiry date? How do I know if my product is fresh?

Cannabis labels list the date that the cannabis was packaged, which indicates when the finished product was placed and sealed in its final packaging. Expiry dates, which are directionally used to communicate the stability of the product in regards to potency, are not mandatory in Health Canada regulations, so some licensed producers will provide them, but many do not.

If the product is properly stored in a dark, dry place and in an airtight container, it should maintain its full potency until opened. If you have any specific questions, please contact the Licensed Producer directly.

(This answer was sourced from the Ontario Cannabis Store Website.)

How do I contact the Licensed Producer of my product?

Should you ever need to reach them, the licensed producer of every product must provide their name and contact details on the product label, including an email address and phone number.

Each product also includes a lot number which refers to a specific harvest, or “lot” of products, which helps trace it back to quality control processes. Take note of the lot number if making a product inquiry.

(This answer was sourced from the Ontario Cannabis Store Website.)

What is decarboxylation?

Decarboxylation is the process of heating the cannabis to a temperature of 150 degrees Celsius or more in order to “activate” the cannabinoids. Not all cannabis has fully activated cannabinoid content. Dried flower products, for example, are not fully activated when purchased, because they are heated in time for consumption. However, when it comes to oil and capsule products, the cannabinoids have been activated through processing and are ready for consumption.

(This answer was sourced from the Ontario Cannabis Store Website.)

Why is the cannabinoid content listed differently for dried flower than it is for oils or capsules?

To be precise about the cannabinoid content within each product, it is measured differently by format. Dried flower products list cannabinoid content in percentage relative to the total cannabis purchased. Pre-rolls and capsule content is measured in totals per unit, and oil content is listed in milligrams per milliliter.

(This answer was sourced from the Ontario Cannabis Store Website.)

Why does legal cannabis sometimes cost more than what’s available on the black market?

While some of our prices might be higher than those encountered on the illegal market, when you buy from OCS.ca or AGCO-authorized retail stores, you’re getting tested, traceable, high-quality cannabis products. To learn more about why legal cannabis costs more, click here.

(This answer was sourced from the Ontario Cannabis Store Website.)

How do I grow my own cannabis plants indoors?

Cannabis plants require a lot of attention and very specific conditions to thrive. You’ll need an enclosed space where you can control light and humidity. On average, indoor plants require 12 hours of light and 12 hours of darkness to promote flowering. Watering your indoor cannabis plants regularly with filtered water will help encourage growth.

(This answer was sourced from the Ontario Cannabis Store Website.)

When will my cannabis plants be ready for harvesting?

Cannabis should be harvested approximately 56¬–75 days after the plant flowers. Wait until approximately 60% of the trichomes on the buds turn from milky white to amber. To dry the flowers, use drying racks or hang in a warm, dry, dark, well-ventilated location and cure buds for 5-15 days depending on the density of the flowers and the drying conditions. To learn more about growing and harvesting your own cannabis plants, please refer to the Ontario Cannabis Store Website.

(This answer was sourced from the Ontario Cannabis Store Website.)

Do you offer refunds for seeds that do not germinate?

No. Unfortunately, we do not provide refunds for seeds that do not germinate.

(This answer was sourced from the Ontario Cannabis Store Website.)

Is germination guaranteed? (sourced from the Ontario Cannabis Store Website)

No. Germination is not guaranteed because there are simply too many variables involved in the process. With proper cultivation, seeds will likely germinate within three days, but can take upwards of a full week to sprout.

(This answer was sourced from the Ontario Cannabis Store Website.)

What growing conditions can influence cannabinoid production and potential yield?

There are numerous factors involved, including but not limited to: light source, growth medium, size of medium, nutrients, water and feed, flower time, harvest time and overall care.

(This answer was sourced from the Ontario Cannabis Store Website.)

How much cannabis, THC and/or CBD will one seed produce?

Since there are a number of variables involved in the growing process of cannabis plants, especially in a private dwelling, it’s impossible know how much cannabis or THC/CBD% one seed will yield.

(This answer was sourced from the Ontario Cannabis Store Website.)

Why is it unsafe for youth to consume cannabis?

The brain continues developing until around age 25, and the use of cannabis may interfere with this development. This is because when consumed, cannabis directly interacts with your brain and central nervous system. Risks are increased with heavy, prolonged consumption and the early onset of use.

(This answer was sourced from the Ontario Cannabis Store Website.)

How long will cannabis stay in my system?

This always depends on how much you consume, how you consume it and your genetics, age, personality, gender and other personal biological factors. Effects can take up to 24 hours to fully dissipate, but THC can be detectable in the bloodstream for up to seven days or more, depending on several factors, including frequency of use.

There are few reports of secondary intoxication (i.e. from second hand smoke or vape), but it also depends on a number of factors, including dose and ventilation of the space.

(This answer was sourced from the Ontario Cannabis Store Website.)

What effects might I typically expect from cannabis strains with moderate THC levels?

Cannabis directly interacts with the brain and central nervous system. THC generally produces an intoxicating or impairing effect, even when very little is consumed. In moderate consumption, effects may include a sense of relaxation and pleasant euphoria. THC can also cause unpleasant or harmful effects. Senses may be heightened. The effects vary from person to person and will further depend on strain, consumption method and personal factors like genetics, existing mental health conditions, current mood, age, personality and gender.

(This answer was sourced from the Ontario Cannabis Store Website.)

Is recreational cannabis different than medical cannabis?

In Ontario, OCS is the only online cannabis retailer and wholesaler of legal recreational cannabis, and medical cannabis is only available legally through licensed producers. Products available in both channels may be different at any given time due to different distribution channels, but both are grown under regulated, quality-controlled conditions.

(This answer was sourced from the Ontario Cannabis Store Website.)

Do all cannabis products make you “high”?

No. Cannabis products containing THC will have an intoxicating effect or produce a “high”. However, some cannabis products are exclusively CBD and generally have no intoxicating effects.

(This answer was sourced from the Ontario Cannabis Store Website.)

Can I cook with cannabis? (sourced from the Ontario Cannabis Store Website)

Yes, but it takes practice to create cannabis-infused products that are consistently dosed. Please refer to the OCS website for more information about cooking with cannabis or about safe food handling and preparation (i.e. cannabis-infused foods).

(This answer was sourced from the Ontario Cannabis Store Website.)

How do I know how much cannabis to consume?

Always start with a very small amount: one inhalation or a very small amount ingested. Wait at least 10 minutes before inhaling again and 60 minutes before ingesting any more. If ingesting capsules or oil, please follow the directions on the packaging. If you’re new to ingesting cannabis, consider ingesting very small amounts and waiting at least an hour to determine a product’s full effect.

The effects of cannabis vary from person to person and will also depend on the type of product and method used for consumption, along with other personal factors that can include genetics, existing mental health conditions, current mood, age, personality, gender and whether cannabis has been consumed often enough to develop a tolerance.

If you’re new to consuming cannabis or looking for a milder psychoactive effect, choose products with lower THC potency or cannabis products that contain CBD. If you prefer to avoid any potential for intoxication, opt for 100% CBD products.

(This answer was sourced from the Ontario Cannabis Store Website.)

What Is CBD?

CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.

(This answer was sourced from the Ontario Cannabis Store Website.)

What Is THC?

Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it’s consumed.

(This answer was sourced from the Ontario Cannabis Store Website.)

How long does a cannabis high last?

As per Health Canada Regulations, inhalation duration can last up to 6 hours. Ingestion duration can last up to 12 hours.

How do you get rid of cannabis high?

Time is the only ay to get rid of a cannabis high. Find a safe, quiet place to relax and wait.

How does cannabis get you high?

The main active compound, THC, binds to CB1 receptors in the brain's reward system, cannabis produces feelings of euphoria and intoxication.

How do I know if your cannabis is safe to consume?

Health Canada conducts routine quality control checks under the ACMPR to ensure our cannabis is not only top quality, but also safe for consumption.

How should I store my cannabis?

The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

Avoid the following when storing your cannabis:

  • Keeping the cannabis in a plastic bag.
  • Keeping it in a container that is too large for the quantity (that means extra oxygen!).
  • Storing your stash in a sunny place.
  • Storing it in clear glass rather than dark.
  • Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

How long will my cannabis stay fresh?

If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

Who should take special precautions when using cannabis?

Seniors

Seniors using cannabis must be aware of the increased risk of falling due to impairment, drowsiness and dizziness - side effects with heightened consequences due to their age.

People With Serious Mental Health Concerns

Anyone with a personal history of serious mental health disorders should always discuss cannabis with their healthcare professional before consumption. This includes people with a history of schizophrenia, depression or bipolar disorder. No matter your mental health history, stay in tune and keep track of how cannabis use affects your overall wellness.

Other

Health Canada states that cannabis is contraindicated for anyone with a serious liver, kidney, heart or lung disease.

Should I mix cannabis with alcohol and tobacco?

Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviors, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to taking up cigarette smoking. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

Social Responsibility

How do I keep it away from my kids and pets?

Consider putting your cannabis on a high shelf or re-purposing in a safely labelled pill container with a pre-existing child lock. Be especially careful not to leave out any ingestibles or edibles on counter-tops or places that a curious kid or animal might seek it out.

Can I share cannabis with minors?

No. Research shows that using cannabis regularly before the age of 16 can increase the risk of negative health outcomes and could also impact brain development. Distributing cannabis to a minor, can mean significant legal consequences, even for parents/guardians.

The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

Can I drive high?

No. Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.